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Cookie Settings

Compulsory Cookies

These cookies are necessary and critical for the website to function. They allow you to create a user account, log in, and navigate our website. Persistent cookies remain on your computer or mobile device after you close the browser or application, and are used to recognize you when you return to our website.

Performance and Analysis Cookies

They are used to collect information about how visitors use the websites and applications (the pages they viewed, the average duration of the visit, etc.) in order to improve the overall operation of the websites and applications

Functionality Cookies

Functionality cookies are cookies used to facilitate the visit on the website and improve your browsing experience. They allow you to remember certain settings, such as your preferred language, layout or color scheme. If you do not allow these cookies, some or all of these functions may not work properly.

Targeting or Advertising Cookies

Advertising and personalization cookies are used to customize advertising and website content and to collect information about the browsing behavior of visitors to websites. Delivering ads relevant to your interests is also used to limit the number of times you see an ad, as well as to help measure the effectiveness of the ad campaign. They are used to track their internet browsing behaviors and collect data and information on their browsing behaviors from the various websites they visit. If these cookies are not allowed, you will not be able to experience our targeted advertisements on different websites.

Customer Relations Management Process

Your Satisfaction is Our Priority!

Our customers can contact us at 0850 288 4 800 for any complaints, information and requests.


All the complaints, requests and feedbacks of our customers are recorded by our call center and included in the customer satisfaction management process. In response to the complaints recorded, our customers are informed via SMS, and a complaint tracking number is sent.

The recorded complaints and requests are directed to the relevant units according to their subject matter, and the evaluation process is thereby initiated.

Feedback to customers at the end of the evaluation process is communicated by our call center in accordance with company standards.

Customer satisfaction measurement surveys are conducted periodically through our call center in accordance with our customer satisfaction policy.

Survey results are evaluated, and necessary actions are taken to improve and develop the Customer Satisfaction Management Process.