Our customers can contact us at 0850 288 4 800 for any complaints, information and requests.
All the complaints, requests and feedbacks of our customers are recorded by our call center and included in the customer satisfaction management process. In response to the complaints recorded, our customers are informed via SMS, and a complaint tracking number is sent.
The recorded complaints and requests are directed to the relevant units according to their subject matter, and the evaluation process is thereby initiated.
Feedback to customers at the end of the evaluation process is communicated by our call center in accordance with company standards.
Customer satisfaction measurement surveys are conducted periodically through our call center in accordance with our customer satisfaction policy.
Survey results are evaluated, and necessary actions are taken to improve and develop the Customer Satisfaction Management Process.
